At keno, protecting the personal information of our Philippines members is a core responsibility. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over your own information. Please read this page carefully before using our platform.
When you register an account with keno, we collect the personal details you submit, including your full name, date of birth, mobile number, email address, and payment account information. This information is required to verify your identity, confirm your eligibility under Philippine gaming regulations, and process your deposits and withdrawals securely. We also collect any messages or documents you send to our support team, which helpsus resolve issues more efficiently and improve platform services over time. We do not collect any information beyond what is reasonably necessary to operate the platform and comply with applicable Philippine laws. All registration data is handled with strict access controls and is never sold to third parties for marketing purposes.
As you use the platform, we automatically record certain activity data, including your login timestamps, pages visited, bet histories, transaction records, and device or browser information. This data helps us detect unusual account activity, prevent fraud, and ensure the integrity of all gaming outcomes. Activity logs are also used to resolve disputes fairly and to produce the account statements that members may request at any time. We may use aggregated, anonymised activity data to analyse platform performance and improve features for Philippines users. Individual activity records are retained only for as long as required by regulation or legitimate operational need, after which they are securely deleted.
When you access keno from a mobile device or desktop browser, our servers receive standard technical data such as your IP address, operating system version, browser type, and referring URL. This information is used solely for security monitoring, platform compatibility improvements, and accurate regional access verification required under Philippine regulations. We do not use device fingerprinting for advertising profiling or share technical data with third-party ad networks. IP addresses may be used to detect and block access from restricted jurisdictions or to flag suspicious login attempts on your account. If you have concerns about this type of data collection, you may contact our support team directly using the email address provided in the footer.
keno uses the personal data we collect for the following clearly defined purposes: account registration and identity verification, processing financial transactions in Philippine pesos, delivering customer support, sending account-related notifications, and complying with anti-money laundering obligations under Philippine law. We do not use your personal data to serve targeted third-party advertisements, and we do not build marketing profiles for sale to external companies. Where we need to process your data for a new purpose not listed in this policy, we will notify you in advance and, where required by law, seek your explicit consent before proceeding. You may update your communication preferences at any time by logging in to your account settings or by contacting our support team. All data processing activities are documented and subject to periodic internal review to ensure continued compliance with applicable regulations.
We share personal data only with trusted service providers who assist in operating the platform, such as payment processors, identity verification partners, and fraud detection services, all of whom are contractually bound to handle your data securely and only for the specified purpose. We may also disclose information to Philippine regulatory authorities, law enforcement agencies, or courts when legally required to do so. We will never sell, rent, or trade your personal information to third parties for their own commercial use under any circumstances. In the event that keno undergoes a corporate restructuring or ownership change, member data will be treated in accordance with this Privacy Policy, and affected members will be notified before any transfer takes place. All third-party partners operating in connection with our Philippines platform are required to maintain data handling standards consistent with applicable local privacy laws.
We implement industry-standard technical and organisational safeguards to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the keno platform is protected using secure encryption protocols, and sensitive information such as payment credentials is stored using additional layers of protection at rest. Access to member data within our organisation is restricted on a strict need-to-know basis, and all staff with data access undergo regular security training. We conduct periodic security reviews and vulnerability assessments to identify and address potential risks proactively. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected members and the relevant Philippine authority within the timeframe required by law.
You may request a copy of the personal data keno holds about you at any time. We will respond within the period required under Philippine data privacy regulations.
If any of your personal details on file are inaccurate or out of date, you have the right to request a correction. Updates to account information can be initiated through the platform or via our support team.
Where data is no longer necessary for the purpose it was collected or where consent has been withdrawn, you may request deletion, subject to any overriding legal retention obligations that apply under Philippine law.
You may object to certain types of data processing at any time, including processing carried out for direct marketing purposes. We will honour your objection unless a compelling legitimate ground overrides your interests.
To exercise any of the rights listed above, you may contact our support team using the email address displayed in the footer of this page. Please include your registered email address and a brief description of your request so we can process it promptly. We may need to verify your identity before acting on a request in order to protect the security of your account. All rights requests are handled without charge in the ordinary course, and we aim to respond within a reasonable period in accordance with Philippine data privacy standards. If you are not satisfied with our response, you have the right to raise a complaint with the National Privacy Commission of the Philippines. For further reading on platform usage rules, you may also visit our Terms and Conditions page or our FAQ section, which addresses common questions about account management and data practices.
This Privacy Policy may be updated from time to time to reflect changes in platform features, applicable Philippine regulations, or best practices in data protection. When we make material changes, the updated version will be posted on this page with a revised effective date, and registered members will be notified via the email address on file. Continued use of the keno platform after an update constitutes acceptance of the revised policy. We recommend reviewing this page periodically, especially before making significant account changes. If you have any questions about how your personal data is handled, please reach out to our support team at the email address shown in the footer below.
Last updated: 2025. This policy applies to all keno members registered in the Philippines.
The FAQ page covers the most common queries from Philippines players — from registration and payments to account security and responsible gaming. If you are ready to get started, creating an account is free and takes only a few minutes.