These Terms and Conditions govern your use of the keno platform. By registering an account or using any part of our services, you agree to the rules outlined here. Please read them carefully before you start playing.
To register and use keno, you must be at least 21 years of age as required under Philippine law governing online gaming and betting. You must be physically located in the Philippines at the time of account creation and during any wagering activity. Each person is allowed only one registered account — duplicate accounts will be suspended and any associated balances may be forfeited. You are responsible for providing accurate, complete, and up-to-date personal information during registration and for keeping your account credentials secure. keno reserves the right to request identity verification documents at any point to confirm your eligibility. Accounts found to be fraudulent, duplicated, or registered using false details will be closed immediately without prior notice.
All transactions on the platform are processed in Philippine pesos (PHP) using supported local payment methods including GCash and Maya. Deposits are credited to your account balance after successful payment confirmation from the relevant payment provider. Withdrawals are processed to the same payment method used for the most recent deposit, subject to standard verification procedures. Minimum deposit and withdrawal amounts are displayed in the Payment section and may be updated from time to time. keno does not accept deposits from third-party accounts — the name on your payment account must match your registered name. Any attempt to conduct fraudulent transactions or abuse payment systems will result in account suspension and reporting to relevant authorities.
Bonuses and promotional offers available through the Voucher section or via the Rewards programme are subject to specific eligibility criteria, wagering requirements, and expiry dates, all of which are stated at the time the offer is presented. Players must meet all stated conditions before any bonus-derived winnings can be converted to withdrawable funds. keno reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Misuse of bonus credits — including account collusion, arbitrage betting, or exploitation of technical errors — will result in bonus cancellation and may lead to account closure. Only one bonus or promotional offer may be active at a time unless otherwise specified in the relevant promotion's terms.
All bets placed on the keno platform are final once confirmed — you cannot cancel or modify a bet after it has been accepted by the system. Odds are subject to change up until the moment a bet is placed and confirmed. In the event of a technical error that results in the display of clearly incorrect odds or outcomes, keno reserves the right to void the affected bets. Players are expected to bet solely for personal entertainment and mustnot use automated tools, bots, or any software designed to gain an unfair advantage. Placing bets in a coordinated manner with other accounts to exploit platform mechanics is strictly prohibited. Any winnings generated through such conduct will be voided and the account suspended pending investigation. All sports betting markets, including live in-play options, are subject to the specific rules published in the Betting section of the platform.
You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. keno will never ask you to share your password via any communication channel. If you suspect that your account has been accessed without your authorisation, you must notify us immediately so that appropriate protective action can be taken. All activity carried out under your account credentials is your responsibility unless you have reported a security breach prior to the relevant activity occurring. We strongly encourage all members to make use of the responsible gaming tools available in the Responsible Gaming section, including deposit limits and self-exclusion options. Players who believe their gaming behaviour has become problematic should contact support or activate self-exclusion without delay.
keno reserves the right to suspend or permanently close any account that is found to be in breach of these Terms and Conditions, without being required to provide advance notice in cases involving fraud, security concerns, or suspected illegal activity. Upon account closure, any remaining balance in good standing will be returned to the account holder using a verified payment method, provided that no outstanding investigations are pending. If you wish to dispute a bet outcome, payment transaction, or bonus calculation, you must raise the issue through the platform's support channel within 30 days of the relevant event. Disputes raised outside this window may not be reviewed. These Terms and Conditions are governed by applicable Philippine law, and any unresolved disputes will be referred to the appropriate regulatory body. For common questions about account management and platform rules, the FAQ section provides clear, up-to-date guidance.
keno may update these Terms and Conditions from time to time to reflect changes in platform features, applicable regulations, or operational requirements. When material changes are made, we will post the updated version on this page with a revised effective date. Continued use of the platform after any update constitutes your acceptance of the revised terms. We recommend bookmarking this page and checking it periodically, especially before making deposits or placing significant wagers. If you have questions about any clause in these terms, the FAQ section may already have a plain-language explanation, or you can reach our support team directly using the contact details provided in the platform. These terms apply to all registered members and visitors accessing keno from the Philippines.
Last updated: 2025. These terms apply to all keno accounts registered in the Philippines.
The FAQ page covers the most common queries from Philippines players — from account registration and deposits to betting rules and responsible gaming. If you are ready to get started, registration is free and takes only a few minutes from any mobile browser.